The Powercom Group recognises the value of innovation, customer satisfaction and continuous improvement to the ongoing success of their business. In order to realise the benefits from these values we have designed, implemented and maintain a business management system that is certified to the international Standard AS/NZS ISO 9001:2000.
Our business management system has been developed around the 8 internationally recognised Quality Management Principles.
Principle 1 - Customer - Focused Organisation
We regularly include customers in the development of a new product. We also obtain customer feedback about a range of important issues including:
Product quality and reliability
Innovation
Delivery times
Service quality
We have developed a customer service charter that clearly outlines our commitment to customer service. Our aim is to meet and exceed customer expectations.
Our organisation is headed by a Board of Directors responsible for the establishment of the strategic direction of the Group.
Principle 3 - Involvement of People
Our staff are our most valuable asset. Without them we would not achieve the innovative things we do or the delivery of a quality product or service each day.
We involve our staff in the development of our products and in doing so encourage their ownership. We conduct regular training and encourage feed back from our staff.
Our goal is to be the Employer of first choice in this industry in our State.
Principle 4 - Process Approach
All of the processes required to design, develop and manufacture our product and, provide our consulting and constructions services have been identified and documented.
Outcomes have been defined for each process along with the necessary inputs, resources and controls needed to ensure the outcomes are achieved.
Principle 5 - System Approach to Management
We understand that the identification, understanding and management of interrelated processes improves our effectiveness and efficiency.
Principle 6 - Continual Improvement
Continual improvement is a permanent objective of our organisation. We collect and analyse data from a variety of sources in order to identify opportunities for continual improvement.
We also communicate regularly with our customers to ensure that we meet their needs improve our service to them.
Principle 7 - Factual approach to decision making
Decisions are made on the basis of factual data, we collect information on a regular continuous basis.
